FAQs & Policies
JEWELRY CARE
How do I care for my new jewelry?
Every piece of jewelry in my shop is handmade by me with a lot of love and care. Each individual piece finished in a way that best suits each design and is stamped with a .925 sterling silver marking. This heirloom quality jewelry is made to last a lifetime, however proper care should be taken to prevent your jewelry from tarnish or damage.
In order to keep your jewelry at its best there are a few guidelines you should follow. Store all sterling silver jewelry when not being worn in a sealed plastic bag, this helps prevent oxidization or tarnish. Sterling silver by nature will tarnish when exposed to oxygen for long periods of time without being worn. You want to avoid wearing your jewelry when doing activities such as swimming, bathing, painting or other tasks that could damage the stone or silver. If you are an artist, do not wear your jewelry, especially jewelry with stones while painting as it could damage the stone.
When cleaning your jewelry, do not submerge it in a liquid jewelry cleaner. The chemicals in these cleaners can damage your stones (remove a finish and shine on the stone or change the color of the stone) and it can compromise the strength and integrity of the silver. It is best to clean your jewelry with a mild soap and water, drying it off with a soft cloth and then polish with a soft jewelry polishing cloth. In some cases, just using a polishing cloth is enough to keep your jewelry looking good as new.
Some jewelry available in the shop is made with 14K gold filled metal. This may also be stored and cleaned just as sterling silver.
STORE POLICIES
How will my item be shipped?
Items will all be shipped USPS First Class. You will receive a shipping notification along with tracking information to follow your package’s journey. USPS First Class shipping on average takes 1-3 days for delivery but can take up to a week. This is common during the holiday season or if you live in Hawaii or Alaska.
There is the option to upgrade to Priority shipping. Priority shipping on average takes 1-3 days. If you prefer to use an alternative shipping method, please contact me prior to purchasing and I can provide an alternative shipping quote.
What can I expect when my package arrives?
Your package will arrive in a white 4” x 6” box. Inside that box you will find your jewelry in a kraft box nestled in crinkle paper for an added extra layer of protection.
Do you ship internationally?
At this time we are currently only shipping within the United States. We hope to expand our shipping to other countries in the near future.
What is your return policy?
In the event that you are unhappy with your purchase, please contact us via email and see if there is a resolution for any issue that you may have with your purchase. If a resolution can not be made, returns are accepted within 14 days of your items delivery. Once your item is returned and received in the same condition as shipped out, then your refund will be issued. Refunds can take up to 48 hours to show up in your account. Refunds will not be issued on damaged merchandise.
FREQUENTLY ASKED QUESTIONS
Do you teach metalsmithing or silversmithing classes?
Yes. Beginning, intermediate and advanced classes are available. Beginning class session are four weeks and meet for 2 hours per week. See the classes tab for more information on individual class session availability, dates and times. Intermediate and advanced classes range from 4-8 weeks depending on the class projects.
One day workshops and weekend workshops will also be available.
All class sizes are limited to a maximum of 8 students, no exceptions.
Do you make custom orders?
Custom orders are available but limited. To request more information on a custom order, please fill out the custom order form on the custom order tab.
A consultation will follow. Once the design has been finalized, a deposit of 50% is due. The remainder due upon completion. Order completion time may vary.
What does made-to-order mean?
Made to order items are items that are made as they are ordered. This gives you the opportunity to request a selection of currently designs specific sizes or large quantities as needed. Production time typically takes between 2-3 weeks, but can take longer depending on the time of year.
What does OOAK or one-of-a-kind mean?
OOAK or one-of-a-kind indicates that an item is unique and designed solely for that one piece.
What is gold filled?
Gold filled is 14k gold that is bonded to a base metal resulting in a layer of genuine gold that is over 100x thicker than plated gold. It will not wear off with regular wear, as happens quickly with plated items. Durable and tarnish resistant, these pieces are suitable for daily wear. Gold filled pieces are beautiful, affordable alternatives to solid gold, and can be worn by people with sensitive skin.
Do you offer layaway?
At this time layaway is not offered.
Do you do repairs?
Typically I do not do repairs on pieces that I did not create. Depending on the amount of damage a piece has sustained, not all pieces are repairable.
Do you resize rings?
Please contact me if you have a sizing issue on a ring. Some rings can be resized and some cannot. Sizing down is not an option.
What do I do if I don’t know my ring size?
Ordering rings can be a little tricky in regard to sizing. If you are unsure of your ring size, stop by any local jewelry store and get your finger sized. Be sure to get sizes for a wide band and a skinny band as they do size slightly different. You may choose to purchase a plastic ring sizer from this site and have it mailed to you prior to ordering.